Welcome to Fresh KDS!

Ready to start receiving orders? Here's what to do next:

Need help choosing hardware? See our recommendations.

Scan with your tablet to download the app


Download the app onto your tablet

Download the Fresh KDS App for free from your preferred App Store.


Connect Union
How to get started using Fresh KDS with Union

Before you begin, you'll need the following:  

  • Fresh KDS Account.
  • Strong Wi-Fi Connection.
  • Assigned Static IP address for your tablet (Strongly Recommended)
    A Static IP address will prevent your tablet's IP address from changing. If your IP address changes, your Point of Sale could disconnect from Fresh KDS.
*Note: Fresh KDS will not work if you use your Union device as a hotspot.

Step 1: Download the Fresh KDS App.

1. Download the Fresh KDS App onto your dedicated tablet.

2. Open the Fresh KDS app, and log in using your account credentials.

3. Give your KDS screen a descriptive name. E.g. Espresso, Salad Bar, or ToGo.

4. Select ‘Union’ as your POS system.

Step 2: Access your Device Identifier on your Fresh KDS tablet.

1. On your Fresh KDS tablet, navigate to Settings > General.  

2. Locate your Identifier.

The Device Identifier will be used as the Mac Address in the below steps for configuring Fresh KDS as a Printer Station in Union.

Step 3: Configure Fresh KDS as a Printer Station in Union.

Before you begin, ensure your Fresh KDS tablet and Union POS are connected to the same Wi-Fi network.

1. Launch the Union Manager Portal on your Union POS device.  

2. Navigate to Settings - Hardware Setup - Printers.

3. Select ‘Add Printer.’

4. Enter a new Printer Name.
5. Select Printer Model Epson TM-U220B, and add your Device Identifier as the Mac Address. (Refer to Step 2 to locate your Device Identifier.)

6. Tap ‘Save.’

7. Once saved, select ‘Assign Devices’ to assign the Fresh KDS device to a register.

8 Log out of the Union Manager Portal, and relaunch the Union POS App to confirm the printer setup.

*Note: Follow these configuration steps on each Union device that sends orders to your kitchen.

Step 4: Place your Fresh KDS tablet in the kitchen.

1. Choose where to place your Fresh KDS screen.

  • Some place it right above a prep station.
  • Others find that mounting it on a nearby wall with a waterproof case is best.

2. If using multiple screens, be sure the name matches the station placement.

Step 5: Train your staff & profit! 💸

1. Show how to mark items as complete & how to clear tickets.

  • Tap to cross out items as complete.
  • Tap the ticket header to clear and remove it from the screen.

2. Show how to recall orders.

  • Tap the recall button located on the left navigation bar.

3. Show this video for a brief introduction.