Altitude Trampoline Park Nashville is one location within the larger Altitude franchise network that operates family entertainment centers across the United States. This Nashville facility, operated by franchisee Kambree Gadish, spans 47,000 square feet of active entertainment space, combining trampolines, arcade games, and multiple party rooms into a comprehensive entertainment destination.

The venue serves diverse customers, from families celebrating birthdays to teenagers seeking active entertainment. With its huge seating area overlooking the trampolines, Altitude Nashville has positioned itself as a place where families can spend extended periods enjoying various activities while dining together.

For Altitude Nashville, food and beverage operations serve multiple strategic purposes beyond revenue generation. The café functions as an anchor that extends visit duration—keeping families on-site rather than leaving for meals elsewhere. As Gadish explained, it also enables creative bundling opportunities: "We have a power pack that we run on all of our holidays, and that comes with soda and a bag of popcorn, or we have family deals where it comes with a large pizza."

When paper tickets failed

Before Fresh KDS, Altitude Nashville's kitchen operations relied on a manual system that created daily operational headaches. Staff would write customer orders on paper, including all items and modifications, then tape these papers to a wall near the café. When orders were ready, staff would highlight them on the sheet and call customers using the facility's microphone system.

When asked about nightmare scenarios with the old system, Gadish's response was immediate:

"Yeah, I can think of five right now. People would be missing items all the time. I mean, we have 16 to 20 year olds here. They're not being super diligent with what they're writing and putting down."

- Kambree Gadish | Frachaisee

The problems compounded during shift changes when accumulated written orders would often be overlooked. The customer experience suffered as microphone announcements interrupted the entertainment atmosphere every few minutes, with no accountability when customers claimed they never heard their number called.

In an attempt to modernize, Altitude briefly tried receipt printers as recommended by corporate. However, with ovens at both the front desk and café, staff couldn't see when orders were printing at different locations. They needed duplicate printers and constant paper refills. "If you forget, then you're missing a bunch of orders," Gadish noted.

The receipt printer experiment lasted less than a minute before they sought a better solution. "We started doing receipt printing, so the order would come in, and then we'd get the receipt. And then 45 seconds after we started that, I got in contact with Josh [from Fresh KDS]."

Finding Fresh KDS through ROLLER

The path to Fresh KDS began through Altitude's existing relationship with ROLLER POS. A representative from ROLLER introduced the integrated solution during discussions about improving order management. Rather than conducting extensive market research, Gadish recognized that the native integration between ROLLER and Fresh KDS would provide immediate operational benefits.

Fresh KDS transformed Altitude's kitchen operations through digital order management where orders flow directly from ROLLER POS to kitchen display screens on iPads. This eliminated manual transcription and ensured complete order information reached kitchen staff instantly.

The iPad implementation proved particularly strategic—rather than investing in expensive, bulky hardware, Altitude could place sleek tablets wherever needed in their kitchen areas. The flexibility allowed them to optimize their workspace without major renovations or equipment investments.

Critically, when customers order online through QR codes or mobile devices via ROLLER's system, those orders instantly appear on the Fresh KDS displays alongside walk-up orders. Kitchen staff see all orders in one unified view, with clear item details and modifications displayed digitally—no more interpreting handwriting or searching for paper tickets.

25% growth and counting

Working directly with the Fresh KDS support team, particularly with Josh as their primary contact, Altitude configured the system to match their specific operational requirements. The integration with ROLLER POS proved remarkably smooth, with orders automatically flowing from point-of-sale terminals to the iPad-based kitchen displays.

Training the predominantly young workforce—ages 16 to 20—on the new digital displays proved straightforward. The clear, unambiguous order information on the Fresh KDS screens reduced training complexity and improved consistency across shifts. Kitchen staff quickly appreciated the elimination of handwriting interpretation and the visual clarity of each order's requirements.

The implementation of Fresh KDS delivered measurable financial results that Gadish carefully tracked through weekly performance data.

"Our cafe sales went from like an average of 10% to like 14% of overall sales."

- Kambree Gadish | Frachaisee

This represents approximately a 40% relative increase in the café's contribution to total revenue, though Gadish conservatively estimates the actual increase at "25% just to stay conservative."

Weekly data from 2025 shows consistent improvement. Where early January saw percentages like 12.6%, 12.84%, and 13.51%, by August they were regularly hitting 14-16%, with one week reaching 16.88% of total revenue. "It's definitely more consistent now," Gadish noted, comparing it to the previous year's erratic performance.

Consistency at Last

The most dramatic change came in order accuracy. With clear digital displays on the Fresh KDS iPads, the young staff no longer struggled with handwriting or incomplete modification notes.

"We're not missing as many orders now."

- Kambree Gadish | Frachaisee

This stark contrast to the paper ticket system where orders were constantly lost or overlooked represents a fundamental operational improvement. The digital order display eliminated the interpretation errors that plagued the manual system. Every order, whether placed at the counter or online, appeared clearly on the kitchen screens with all details intact.

The consistency of operations also transformed dramatically:

"It's definitely more consistent now. We didn't always have weeks last year where there would be a line out the door, but I think it's just more consistent in our cafe now."

- Kambree Gadish | Frachaisee

This newfound reliability has become a cornerstone of their improved performance, enabling them to maintain steady service quality even during peak periods.

The implementation allowed customers more ordering flexibility. When lines stretch 20 deep at the café counter, customers can now order from their phones, and those orders instantly populate on the Fresh KDS displays. The kitchen staff see no difference between a mobile order and a counter order—everything appears in the same organized queue on their iPads.

Strategic value beyond revenue

The digital transformation through Fresh KDS enabled Altitude to enhance their menu offerings significantly. "Now we have chicken strips and chicken bites and fries, whereas a year ago it was primarily just pizza and nachos," Gadish explained. The confidence that orders would be accurately captured and prepared allowed for menu expansion that wouldn't have been manageable under the manual system.

The ability to handle higher order volumes through the organized Fresh KDS displays also supported their creative bundling strategies, making it easier to execute holiday promotions and family meal deals that drive higher transaction values.

Jumping higher than ever

Altitude Trampoline Park Nashville's implementation of Fresh KDS represents more than a technology upgrade—it's a transformation story of how the right partnership and solution can turn operational chaos into competitive advantage.

From handwritten orders taped to walls to sleek iPad displays showing every order clearly, the journey demonstrates the power of addressing fundamental operational challenges with purpose-built solutions. The integration between ROLLER POS and Fresh KDS proved crucial, allowing Altitude to maintain their existing systems while dramatically improving kitchen operations.

For other family entertainment centers struggling with similar challenges, Altitude's experience offers a clear message: modernizing kitchen operations isn't just about efficiency—it's about unlocking revenue potential that already exists within your customer base. The 25% revenue increase speaks for itself, but perhaps more importantly, the consistency and reliability that Fresh KDS brought to their operations has positioned them for continued growth.

As Gadish reflected on the transformation: what started with "I can think of five [nightmare scenarios] right now" has become a streamlined operation where digital orders flow seamlessly from customers to kitchen, delivered through affordable iPad technology that adapts to their unique space rather than forcing them to adapt to bulky equipment.