Sky Zone runs 138 trampoline parks, and each one has a Fuel Zone cafe serving pizza, combos, drinks, ICEEs and packaged snacks. On a busy Saturday, the Fuel Zone line can be 20 people deep. Every person in that line is someone who isn't jumping, and often a parent who has stepped away from their kids. Some look at the line and decide a soda isn't worth the wait.
In early 2026, Sky Zone's executive team set a goal to raise attachment rates: what guests spend in the park beyond the jump ticket. Patrick Boyd, Senior Director of the Project Management Office, saw mobile ordering as the way to get there. His view was simple. Make it easier for guests to get what they want, and revenue follows.
Mobile orders needed somewhere to land
Sky Zone already had the ordering side covered. Mobile ordering was part of its ROLLER license, so guests could scan a QR code, order and pay from their phones. The parks had never turned it on, because staff had no good way to see those orders. With no cashier taking the order, nobody would know when one came in. On weekdays, there's often nobody at the Fuel Zone counter at all.
That's where Fresh KDS came in. Through the ROLLER integration, every mobile order goes straight to a Fresh KDS screen the moment it's placed, alongside the orders rung up at the counter. Sky Zone is ROLLER's largest customer, and ROLLER had recommended Fresh KDS for exactly this setup, so the choice was easy.
A two-park pilot
To keep the risk low, Sky Zone turned on ROLLER mobile ordering with Fresh KDS in two Northern California parks in March 2026. Both had strong GMs and district leadership close by. Josh Lobelsohn from Fresh flew out to set up and train both parks on site.
"I haven't had any other vendor provide that level of service for us. Before we even had the product installed, and even afterwards, he's just on it. We knew that he was invested in our success."
- Patrick Boyd | Senior Director, Project Management Office, Sky Zone
Staff picked up Fresh KDS quickly. Many Fuel Zone employees have worked in restaurants and used a KDS before, and the rest grew up on iPads. For Patrick, the barrier to entry was about as low as it gets.
By June, the mobile channel had proved itself. Mobile orders averaged 60 to 70% more than orders at the counter. Guests used their phones for hot food and combos, like a personal pizza with a drink and candy, while quick one- or two-item orders still went through the counter. Patrick took the results to the executive team with a simple business case.
"If we can get 1% of orders to go through mobile and maintain an AOV 60 to 70% higher than where we were before, the KDS and everything, it pays for itself."
- Patrick Boyd | Senior Director, Project Management Office, Sky Zone
Every order on screen, wherever the team is
Each park runs two Fresh KDS screens. One sits in the kitchen prep area by the oven, so the team can start on hot food as soon as an order lands. The other lives in a protective case at the front counter, where staff clear grab-and-go items like drinks and ICEEs so they never clutter the kitchen screen.
That second screen doesn't have to stay put. On quiet weekdays, when nobody is staffing the counter, the manager on duty carries it around the park. Wherever they are, they see a new mobile order the moment it comes in.
Guests get the other side of that. They order from wherever they are in the park, get a confirmation as soon as the order goes in, and a text when it's ready to pick up. Patrick sees the difference as a parent himself.
"I can place the order on my phone, give the kids like a 15-minute warning, and then I don't have to keep leaving the area where my kids are to go check the pickup counter, or try to listen across a noisy park for someone to yell out my name."
- Patrick Boyd | Senior Director, Project Management Office, Sky Zone
31 more parks, with a light touch
In September 2026, Sky Zone expanded to 31 more parks: its top 25% by food and beverage revenue. This time nobody went on site. Once the team understood which system handled which part of the order, ROLLER for ordering and Fresh KDS for getting it to the right screen, support was easy to handle in house. Sky Zone's learning and development team built the training from Josh's demos as a simple deck with screenshots, and used Fresh KDS settings management to keep every park's screens set up the same way. Patrick describes the rollout as smooth, with very few issues on the KDS side, and Sky Zone now has a playbook for taking it further.
What's next
Mobile is still only about 5% of Fuel Zone orders, even at parks that are doing well, and those orders still run about 50% higher than an order at the counter. Growing that share is the next step, starting with in-park signage and more awareness that mobile ordering exists.
Sky Zone also wants to put the order data from its Fresh KDS screens to work: estimating wait times for guests, and finding the busy hours when hot food takes too long. For Patrick, telling every guest exactly when their order will be ready is where the guest experience goes next.
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