How a KDS Can Help You Keep Customers in the Loop
Learn how a kitchen display system keeps customers informed with real-time updates, improves order accuracy, and boosts satisfaction while streamlining operations.
Send customers customizable text messages when their order is received or is ready, all automatically triggered from Fresh KDS.
Build customer confidence by ensuring they know their order has been received. As soon as the kitchen acknowledges their order, a confirmation text is sent, keeping your customers informed and satisfied.
Say goodbye to crowded pick-up areas. Notify your customers with a text as soon as their order is ready, allowing them to wait comfortably and collect their food promptly when it’s done.
Simplify curbside service with our convenient “I’m Here” link in the notification text. Customers can let you know they’ve arrived with a single click, ensuring smooth and efficient handoffs.
Customize your customer interactions by including their name and quoted pick-up time in each message. Make your communication personal and efficient, showing customers you care.
Create various message templates tailored to different order types, complete with specific pick-up instructions. Enhance your operational efficiency by easily copying message content to other screens or locations.
Available on Premium and Unlimited Plans. To get started, start your free trial.
Begin your Fresh KDS 7-day trial today by setting up your account. The process is completely free, and only takes a few minutes.
Unlock SMS messaging by upgrading your subscription to a Premium or Unlimited plan.
Available on Premium and Unlimited Plans. Begin your Fresh KDS 7-day trial today by setting up your account. The process is completely free, and only takes a few minutes.
Available on Premium and Unlimited Plans. Begin your Fresh KDS 7-day trial today by setting up your account. The process is completely free, and only takes a few minutes.
Access even more tools to transform your kitchen efficiency with Fresh KDS Premium and Unlimited.
Start your free trialLearn how a kitchen display system keeps customers informed with real-time updates, improves order accuracy, and boosts satisfaction while streamlining operations.
Subscription upgrades are charged a prorated amount and take effect immediately. For assistance, contact the support team using the message icon or email [email protected]. For more details, visit the Fresh KDS Subscription Guide.
If you use the customer messaging feature in Fresh KDS, you will be billed monthly based on your usage. The cost is per segment for each message sent. In the US and Canada, the rate is $0.01 USD per segment. Messages longer than 160 characters or containing Unicode characters will be split into multiple segments. Due to Twilio restrictions, customer messaging in the UK is not supported after June 1, 2023. For more details, visit the Fresh KDS rates for customer messaging guide.
To use "I'm Here" notifications, you must be enrolled in the Premium or Unlimited Tier and have SMS messaging enabled. Include an "I'm Here" link in your SMS messages by navigating to Settings > Messages in the Fresh KDS App, and toggling it on for the desired SMS notification type. When a customer clicks the link upon arrival, a car icon and optional alert will appear in the Take Out View. For more details, visit the Fresh KDS I'm Here Notifications Guide.
To use Fresh KDS's SMS feature, obtain customer consent while placing the order by informing them about SMS updates. If the customer agrees, the cashier enters the phone number for order updates. Fresh KDS temporarily retains the phone number only while the order is active and deletes it after completion. Customers can opt-out by replying STOP to any SMS. For more details, refer to Fresh KDS's terms of service and privacy policy. For more information, visit the Fresh KDS Consent Guide.