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SMS Messaging

SMS Messaging

Keep customers informed with SMS updates

Send automated, customizable text messages to customers, keeping them informed about their order status.

Essayez une démonstration interactive pratique

Découvrez Fresh KDS grâce à notre démo interactive. Découvrez à quel point la gestion des commandes peut être simple.

Démo interactive

SMS Messaging is a feature in Fresh KDS designed to enhance your customer communication by sending customizable text messages directly from your Kitchen Display System (KDS). This functionality keeps your customers informed about their order status, improving their overall experience and streamlining your service process.

Key Benefits:

  • Instant Order Notifications: Automatically notify customers when their order is received or ready for pickup, ensuring they are always informed.
  • Reduced Pick-Up Area Crowding: By informing customers precisely when their order is ready, you minimize unnecessary waiting, leading to a more organized and pleasant environment.
  • Streamlined Curbside Handoffs: Include an "I'm Here" link in the notification text, allowing customers to inform you of their arrival with a single click, facilitating smooth and efficient curbside service.

How It Works:

‍Once enabled, Fresh KDS sends customizable SMS messages to customers at key stages of the order process. You can personalize these messages to include the customer's name, order details, and specific pickup instructions, ensuring clear and effective communication.

By integrating Customer Messaging into your operations, you enhance customer satisfaction through timely updates and create a more efficient pickup process.

This feature is available exclusively on Premium and Unlimited plans. To learn more about editing your Fresh KDS subscription click here.

To learn more about how to use Customer Messaging, check out this help article, or learn more about Fresh KDS's Customer Messaging feature here.

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Toutes les fonctionnalités

Découvrez toutes les manières dont vous pouvez rationaliser les opérations de votre cuisine avec Fresh KDS.

Automations

Des alertes à l'écran qui signalent automatiquement les moments clés en cuisine, comme les longs temps de cuisson ou les commandes volumineuses, pour que votre équipe puisse réagir plus rapidement.

Calendrier des articles

Lancez chaque article d'une commande au bon moment pour que tout soit prêt simultanément, évitant ainsi que les plats ne stagnent au passe

Cross Screen Communication

Every kitchen is different. Fresh KDS has multiple options for screen communication so you can keep every station in perfect sync.

Fresh KDS On The Fly™

Suivez en direct l'activité de la cuisine, la rapidité du service, les clients concernés et les performances multi-sites depuis votre téléphone avec Fresh KDS On The Fly.

Ingredient All Day Counts

Get real-time ingredient totals across all open orders—no manual counting needed.

Label & Ticket Printing

Take full control of your kitchen’s printing needs directly from Fresh KDS. From complete order tickets to individual item labels.

Liste de préparation

Recommandations de préparation par IA de ClearCOGS, transmises directement à Fresh KDS pour préparer selon la demande et suivre la progression depuis l'écran de cuisine.

Modifier Styles

Style modifiers by keyword with color and text formatting so critical order details—like allergens or special requests—stand out on screen and reduce costly prep mistakes.

Move Orders

Rearrange tickets within the queue, enhancing workflow efficiency and ensuring timely order preparation.

Order Holds

Pause orders until the right time to prep, reducing clutter and improving kitchen efficiency.

Order Tracker

Connect Fresh KDS to a customer-facing order tracking screen to display when orders are ready for pick up.

Performance Analytics

Get detailed reports on kitchen metrics, enabling data-driven decisions to enhance efficiency and service quality.

Recall

Accidentally cleared an order or item? Instantly bring it back to the KDS screen with Recall.

Routage des modificateurs

Envoyez un article vers un poste selon ses modificateurs, pas seulement sa catégorie, pour que le bon cuisinier le voie. Une salade au poulet arrive sur l'écran du grill, sans quitter ses autres postes.

SMS Messaging

Send automated, customizable text messages to customers, keeping them informed about their order status.

Take-Out View

Organize off-premise orders in a dedicated display, showing key details like order type, pickup time and curbside pickup arrival.

Commencez gratuitement.

Commencez votre essai de 7 jours de Fresh KDS dès aujourd'hui en configurant votre compte. Le processus est totalement gratuit et ne prend que quelques minutes. Aucune carte de crédit n'est requise et vous pouvez annuler à tout moment.

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